Privacy Policy

Intellivo Solutions(Last Updated December 1, 2024)Privacy Policy

This Privacy Policy explains how Intellivo Solutions, Inc. and its affiliated companies (“Intellivo Solutions”, “our”, “us”, and “we”) collect, use, and disclose information about you. This Privacy Policy applies to information we collect when you use our website, messaging platform, any mobile application we may offer, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy before you use or submit any information on or through the Intellivo Solutions Services to stay informed about our information practices and the ways you can help protect your privacy. By using the Services, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this Privacy Policy.

Collection of Information
Information You Provide to Us

We collect information you provide directly to us in the course of using the Services, including personally identifiable information. For example, we collect information when you create an account, set up automatic bill pay, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, request customer support or otherwise communicate with us. The types of information we may collect include your name, phone number(s), email address, postal address, credit card or other billing information and any other information you choose to provide. We may use third-party payment processors to bill you through a payment account linked to your Intellivo Solutions account for use of the paid Services. The processing of payments will be subject to the terms, conditions, and privacy policies of the payment processor in addition to this Privacy Policy and our Terms of Use.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Information We Collect Automatically When You Use the ServicesWhen you access or use our Services, we automatically collect information about you, including:Usage Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

Location Information: We may collect precise information about the location of your mobile device, but only with your express consent. Once you have consented to the collection of such precise location information via your mobile device, you may adjust this consent by managing your Location Services preferences through the settings of your mobile device. For more details, please see "Your Choices" below.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.Information We Collect From Other SourcesWe may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to reseller programs, referral programs, identity verification services, credit bureaus, mailing list providers and publicly available sources.

Use of Information
How we use your information?

We use the information we collect only in compliance with this Privacy Policy. We may use your information to provide services (either directly to you or to those third parties who have engaged us as service providers to process your information on their behalf); respond to inquiries and provide customer support and technical assistance; communicate with you; process transactions; improve, develop, provide content for, operate, deliver and market our Services; implement social networking features; comply with our company policies and procedures and with applicable law; ensure proper and authorized use of the Services; perform Services tracking and analysis; and, as otherwise permitted by applicable law.

We may use information about you for various purposes, including to: Provide, maintain and improve our Services;

Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;

Send you technical notices, updates, security alerts and support and administrative messages;

Respond to your comments, questions and requests and provide customer service;

Communicate with you about products, services, offers, promotions, rewards, and events offered by Intellivo Solutions and others, and provide news and information we think will be of interest to you;

Monitor and analyze trends, usage and activities in connection with the Services;

Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Intellivo Solutions and others;

Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;

Facilitate contests, sweepstakes and promotions and to process entries and deliver rewards;

Link or combine with information we get from others to help understand your needs and provide you with better service; and Carry out any other purpose described to you at the time the information was collected. Sharing of Information

How we share your information?

We may share your information with our business units, affiliates, subsidiaries, business partners, service providers and/or your representatives, in order to provide or improve our Services to you. We do not share information with third parties so that they can independently market their own products or services to you unless we have explicitly given you the option to opt-in such disclosures. We will never sell your Personal Information to any third party.

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants, third party payment processors and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Intellivo Solutions or others;

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

Between and among Intellivo Solutions and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and With your consent or at your direction. 

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you;

When our clients use our Service to provide SMS programs and you interact with those programs through SMS, your phone number and other data you provide may be shared with that specific client. Clients may have their own Privacy Policies governing how this data is handled.Data RetentionThe time periods for which we retain your personal information will depend on the purposes for which we use it. We will retain your personal information for so long as is necessary to provide the Services, unless applicable law requires we either dispose of it or keep it longer. We may also continue to store your personal information to allow us to resolve disputes, enforce our agreements, comply with legal obligations and/or for other legally permissible purposes consistent with this Privacy Policy.Advertising and Analytics Services Provided by OthersWe may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Intellivo Solutions and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.SecurityIntellivo Solutions takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.Transfer of Information to the U.S. and Other CountriesIntellivo Solutions is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.Your ChoicesAccount InformationYou may update, correct or delete information about you at any time by logging into your online account or emailing us at Intellivo Solutions. If you wish to delete or deactivate your account, please contact us at support@intellivosolutions.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with the Services. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services. Promotional Communications

You may opt out of receiving promotional emails or text messages from Intellivo Solutions by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. You may type "Stop" to any sms to stop texting and email promotional communications. Your California Privacy Rights .California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@intellivosolutions.com. Messaging Policy Updated: 04/29/2025

Intellivo Solutions is committed to providing our customers and protecting all consumers and all persons. Our messaging policy described in this entire document below is designed around some core main principals;• Only send messages to persons who want and are expecting your messages (opt-in)• Apply with all applicable rules, regulations, laws, and communications industry guidelines and standards• Send only appropriate, friendly, and unhateful messages• Protecting all persons from spam, abuse, inappropriate, or illegal content.

These core principals described in more details below ensure that Intellivo Solutions can continue to offer its services to you unhindered by blocking, banning, or filters. Messaging Classification. All messages sent from Intellivo Solutions including via the website, web app, mobile app, api, or other methods are all considered “Application to Person” (A2P) Messages, regardless of the phone number type (example; long code, short code, toll-free) or channel (WhatsApp, Facebook, Twitter, Instagram, etc). All A2P messages are subject to this Messaging Policy Consent & OptIn

What is Proper Consent? Consent can not be bought, sold, or transferred. For example you may not buy lists from any other party to send messages to any person Consent and Opt-in to receive messages means you clearly and conspicuously obtained informed consent from each person prior to sending any message to each person. If you are a reseller all your customers are required to adhere to these same requirements Consent Requirements• Before sending a message to any person you must obtain Proper Consent from the correct recipient to communicate with them, this is “Consent”. When you obtain this Consent it is limited to the specific types of messages they are agreeing to receive. (Example: If a person provides Consent to receive a message about their car oil change this is not Consent to receive messages relating to other campaigns or companies).• You are required to maintain proof and records of this Consent such as a signed document/form or timestamps and IP address when the person completed a sign-up flow. You are required to follow all local regulations and best practices for record keeping of Consent Opt-Ins and Opt-Outs•

You may not initiate your first message to a person after an unreasonable delay from when you received the consent as determined or set by local regulations or best practices without reaffirming consent to send your first message• Alternative Consent Requirements Consent is Always required and generally the safest path however there are two scenarios where consent can be retrieved differently; Contact Initiated By Individual When a person sends you a message you are free to respond to that person. For example if a person send you a text message asking your business hours today you are free to respond to them with your business hours. This message serves as consent to receive this response and is limited to this specific conversation. You would be required to obtain additional consent from this person to send additional messages outside this conversation Informational content to an individual based a prior relationship.

You may send message to a person where you have a prior relationship and this person provided their phone number to you, and has taken some action to trigger the potential communication. Provided that a person and not expressed any indication for you to not message them. Example of this could include; order confirmations, reservation confirmations or reminders, and confirming service appointments. These messages cant promote any product, service, promote any social cause, or convince any person to by something.

Identifying Yourself
Every message sent must clearly identify you as the sender so the recipient can clearly identify the sender whom they provided consent to. Follow-up messages in an ongoing conversation do not need to each identify the sender Opt-out. Initial messages to any person need to include information on how to revoke consent (opt-out). Examples of this include;• Reply STOP• Reply Unsubscribe .You must ensure you always listen for alternative keywords. Intellivo Solutions provides you the ability to customize the list of Keywords you must configure for your business including words like “Cancel” and “Quit”. You must ensure these are correct for your business and ensure you monitor and immediately honor all opt-opt requests. Persons may opt-out on other channels which must be monitored. For example if a customer calls you to stop contacting them that applies not only to phone calls but also SMS. Keeping Accurate Opt-In Statuses. Although you are solely responsible for managing your own Opt-in’s and opt-outs, Intellivo Solutions provides you some additional tools to help prevent you from incorrectly messaging a person who has revoked consent. You are provided with 3 separate status on each contact regarding Opt-in for Email, Phone, and SMS. These settings serve as a blacklist for you so keep these settings always up to date. Disallowed Content You are required to comply with all rules and regulations regarding illegal content. These rules may be based on where the message sender or receiver lives or currently is. Some examples of illegal and disallowed content include;• Anything illegal in the jurisdiction of the message sender or recipient• Anything prohibited in the Sex, Hate, Alcohol, Firearms, and Tobacco Act (SHAFT Act)• Anything prohibited in the Stop Enabling Sex Traffickers Act (SESTA Act)• Anything prohibited in the Allow States and Victims to Fight Online Sex Trafficking Act (FOSTA Act)• Anything prohibited in the Telephone Consumer Protection Act (TCPA Act)• Anything prohibited in the Federal Trade Commission Act (FTC Act)• Anything prohibited in any other laws or regulations that restrict or prohibit content• Anything hateful, abusive, explicit, exploitative, or originating from a hate group.• Fraudulent or misleading messages.• Malicious content, such as malware or viruses.• Content designed to evade filters

Industry, Age, Geographic Specific Rules. You are required to comply with all rules and laws that cover your specific industry, age of recipient, or geographic location of the recipient. You must always ensure the message recipient is not younger than the legal age which may be based on where recipient lives. You agree to comply with all applicable laws of the jurisdiction in which the message recipient is located or applicable communications industry guidelines or standards. If your sending messages to content that requires age verification or content gating you agree to comply fully with all such requirements Carrier Rules Phone carriers have specific rules and guidelines that are constantly updated. This includes but is not limited to the CTIA Messaging Principles and Best Practices. Some phone carriers have additional rules and you are required to comply with all phone carrier rule. For example AT&T has specific prohibitions relating to High Risk Financial Offers including;• Loan origination and matching • Payday loans • Short-term loans • Auto loans • Mortgage loans • Student loans • Debt consolidation and reduction • Investment opportunities • Credit repair programs • Tax relief programs • Work from home programs. Failure to comply with any carrier rules including CTIA and 10DLC may result on the carrier imposing fees and fines. You are solely responsible to pay any fees and fines for all messages sent from your system/account which includes all activity for all users who access your account and all sub-users if you are a reseller. Any fee or fine from a carrier will all pass-thru to you and be immediately deducted from your account. You agree to ensure all fees or fines are always paid within 1 business day should the immediate deduction not clear.10DLC Campaign Registration. The phone carriers established a centralized database (the "Campaign Registry") to help identify message senders to prevent SPAM and track sender reputation. If you are utilizing 10DLC (10 digit long code) phone numbers that send more than 3,000 text message segments and MMS per day, or if you utilize more than 5 phone numbers you are required to register with the Campaign Registry. Reach out to support or the Campaign Registry directly to get your campaigns registered. Registration helps provide greater message throughput above the typical P2P 1 MPS. Your permitted MPS may depend on a number of factors including but not limited to; the carrier of the receiving person, business type, campaign type, opt-out rates, usage of links in messages, trust score of domains/links in your messages, sending patterns, message contents, uniqueness of your messages, and trust score. Certain types of messaging campaigns have additional registration requirements, verification requirements, and additional per message or monthly fees. More information can be found at the Campaign Registry Violation Detection and Preventing Evasion. You may not use our platform to evade our or any other telecommunication providers message policy, message detection, or protection mechanisms. Examples of evading prevention and detection systems include but are not limited to;• Content designed to bypass detection such as misspelling, coded messages, or non-standard opt-out phrases• Snowshoeing. Snowshoeing is prohibited which is defined as spreading similar or identical messages across many phone numbers intended to evade unwanted messaging detection and prevention mechanisms. How We Handle Violations. When we identify violations of our policy, when possible, we will work with our customers in a good faith effort to bring them into compliance. We reserve the right to immediately disable, suspend, or block access to any of our systems for any violation of any of our policies or when not following any law, regulation, industry guideline, industry standards, or best practices. In some case we may not provide you with notice or provide you with limited notice of your disabled access to systems for serious violations.

Contact Us If you have any questions about this Privacy Policy, please contact us at: support@intellivosolutions.com