FAQ
Will the virtual AI receptionist replace our current staff?
We already have a booking system. How would this work with our existing booking?
How is client and patient data protected?
Do I need to train my staff to use the system?
Can we track what the AI employee is doing with our leads and clients?
Do you offer support after setup?
Can we use this at multiple locations with different services or staff?
Is this HIPAA compliant?
What happens if someone calls in and just wants to speak to a real person?
What happens if someone calls in with an emergency or urgent issue?
Can the AI agent handle multiple channels at once — like phone, web chat, and outbound calls?
What if the AI receptionist say something incorrect or make a mistake?
How long does it take to get started?
What happens if we need to pause or change something?
How can I know if this will really work for my business?
How do you make sure the AI Receptionistnsounds natural and not robotic?
Can we review or approve what the AI Receptionist says before it goes live?
What if my patients or front desk staff don’t like using AI?
What if my patients or front desk staff don’t like using AI?
Do you offer support after setup?
Can we use this at multiple locations with different services or staff?
How do I explain this to my team or get them on board?
What if our service menu or procedures change later?
Is there a long-term contract or are we locked in?
What makes Intellivo different from other AI or automation tools?
What happens if the AI doesn’t understand something a caller says?
Can we start small and scale up later?
Can the AI handle different languages or accents?
Is this HIPAA compliant?
How does the AI Receptionist know when to escalate to a live staff member?
What kind of businesses or clinics is this best for?
Can I listen to or review how the AI handled a specific call or lead?
What kind of outbound calls does the AI make?
How do I know the AI Receptionist is really doing what it’s supposed to do?
How many calls can the AI handle at the same time?
What if a client uses slang, talks fast, or has an accent?
Can the AI employee leave voicemails if a lead doesn’t pick up?
What happens if the AI receptionist is asked something totally off-topic or irrelevant?
How often can we update or retrain the AI employee?
What kind of reporting or analytics do we get?
Can the AI receptionist answer questions about our staff or specific providers?
What if a caller is rude, inappropriate, or trolling the AI Receptionist?
Can we use the AI Receptionist for internal routing (e.g. staff extensions or departments)?
How do I know I’m getting ROI from this?
What happens if someone calls in and just wants to speak to a real person?
How are outbound calls different from spam or robocalls?
How do we ensure the AI receptionist uses the right tone for our clientele?
Will it work if we have multiple departments like med spa + surgery?
Can the AI receptionist handle patients asking about insurance or financing?
What if we want to change call routing or add a new feature later on?
Can the AI handle service-specific logic (e.g. Botox vs. Surgery consults)?
Can we limit what the AI receptionist is allowed to say or do?
Can your AI replace our current online booking system?
How much time will my team need to manage this day-to-day?
Can we pause outbound calls during holidays or downtime?
Can the AI receptionist follow up with no-shows or missed appointments?
Will the AI Receptionist understand local or niche terms (e.g. procedure names, brand names)?
Is there a limit to how many calls or chats the AI can handle per day?
Can the AI handle multiple channels at once — like phone, web chat, and outbound calls?