Questions
Good questions.
Short answers. No fine print.
The basics
What is IntelliVo?
IntelliVo brings you more customers and runs your business right from your phone. Your website comes with a chat assistant that answers your customers and books jobs for you, any time of the day, and every booking pops up right on your phone. Then you make estimates and invoices, get paid, and keep track of every customer, all in your IntelliVo app.
Do I need to know anything about websites or marketing?
Nope. We’re the experts. We handle the design, the wording and the upkeep, and you just approve it.
Do I get a business email?
Yes. We set up a professional email for you, like mike@yourbusiness.com, so customers see a real business. You read and reply to customer emails right in your IntelliVo app, and you can get copies in your personal email too.
Do I get my own website name, like yourbusiness.com?
Yes. You pick it in your app, and we check right away that it’s available. If it’s taken, we show you close ones that are free, like your business name with your city. Your domain name (your website name address) is free the first year with your setup. After that, it’s $15 a year to keep it. We set it all up and connect it to your website for you.
What if I already have a domain name?
Great, we’ll connect your new website to it at no extra cost. During your quick onboarding, just tap ‘I already have a website name’ and type it in. Then we walk you through 2 quick settings where you bought it, like GoDaddy, and connect it for you. You keep paying for it wherever you bought it, the same as now, so there’s no $15 a year from us.
Will my website show up on Google?
Yes. Once we publish your website, your IntelliVo app walks you through adding it to your Google listing, step by step, and Vo helps you along the way. If you haven’t claimed your Google listing yet, it helps you do that too. Google usually takes a few days to a few weeks to show a new website on your listing.
How fast can my website be live?
Your website is already built, and you can see a preview of it right away. Once you tap ‘Make this website mine,’ there’s a quick onboarding to make sure everything looks right. Then we connect your domain name (your website name address) and publish it online for you, so your customers can find you.
What if I want to change something on my website?
Just ask Vo in your app, like “Add my holiday special,” and it’s done. Unlimited changes are part of your IntelliVo Membership.
Vo and the app
What is Vo?
Your business assistant inside the IntelliVo app. Type or talk to it, and it writes estimates, sends invoices, books jobs, updates your website and follows up with customers.
Is Vo AI?
Yes, Vo is powered by AI. It helps run things for you, so you’re not doing everything by hand. Our team at IntelliVo Solutions built it to help business owners just like you stay on top of everything and keep doing what you’re great at, instead of getting overwhelmed.
Do I need a computer?
No. Everything works from your phone.
Can my customers pay me on the spot?
Yes. They can pay by card, Apple Pay or Google Pay. They can sign and pay a deposit right from the estimate, and every invoice has a Pay now link. Cash and check can be recorded too.
Where does the money go?
Straight to your own account. We never touch your payments.
What is Show Vo?
Point your camera at the job, talk through it, and Vo builds the estimate for you. It can even help you figure out what’s wrong and what part you need. Just tap, talk, and that’s it. Show Vo comes with Pro Plus.
Can my assistant or crew use it too?
Yes. Pro and Pro Plus include 1 extra team member, and you can add more for $19 a month each. Everyone gets their own login.
Getting more customers
How does my website get me customers?
The chat assistant on your website answers your customers 24/7 by text or voice, in any language, collects their info and books jobs, even while you’re working.
What if the chat assistant doesn’t know the answer?
It answers using your business info. If it doesn’t know something, it gets the customer’s name and number and lets you know right away, so you can jump in.
Can I set my own hours for booking?
Yes. You pick your hours, and customers can only book inside those.
Can I say no to a job someone books?
Yes, you’re always in control. You see every booking right on your phone. If a job doesn’t work for you, cancel it or move it, or tell Vo to do it for you. Your customer gets a friendly message right away, and if it’s just a timing thing, they can pick another open time, so you keep that customer.
Will I miss customers when I’m busy?
No. You get an app notification and an email for anything urgent, and you can jump into any website chat from your app.
How do I get more Google reviews?
Review requests go out automatically after every job.
Trust and pricing
Is there a contract?
No long-term contracts on Starter, Pro or Pro Plus. Cancel anytime. Prefer to save? Pay yearly and get 2 months free. Content and ads plans start with 3 months, because great results take a little time.
How do I cancel?
Right in your IntelliVo app, in your account settings. It only takes a couple of taps. Canceling turns off the chat assistant on your website, your bookings, Vo and everything else that brings you customers. See ‘Do I own my website?’ for the full list.
Do I own my website?
Your domain name (your website name address) and your customer list are always yours. Your website, the chat assistant on your website, Vo and your IntelliVo app are all part of your IntelliVo Membership, so we host, update and take care of everything for you.
If you ever cancel, you lose everything that brings you customers and runs your business from your phone:
- The chat assistant on your website that answers your customers and books jobs for you, day and night
- Every booking popping up right on your phone
- Your calendar, and every message from your website
- Making estimates and invoices just by talking to Vo
- Getting more Google reviews, sent out after every job
- Changing anything on your website, anytime
- Everything else in your plan, like getting paid on the spot
Your domain name stays in your name, and you can download your customer list anytime with a download link. Want to keep your website? You can buy it out for a one-time $3,000, and we’ll send you a copy of your website to put with any website host you choose. The buyout covers the website itself: the design, pages, photos and wording. The chat assistant on your website, Vo, booking, estimates and invoices, and your IntelliVo app stay with IntelliVo.
Is my customers’ info safe? Who can see it?
Your customer info is only for you. Only you and the team members you add can see your customers and their messages in your IntelliVo app. On our end, we only see your business info, like your business name and your plan, so we can take care of your account.
How much does it cost?
The one-time setup fee is $1,500. As a new customer, you get $300 off ($1,200) when you join within 24 hours of creating your account, and your first month is free when you pay monthly. Then Starter $97, Pro $197 or Pro Plus $297 a month. Pay yearly and get 2 months free. Your domain name (your website name address) is free the first year, then $15 a year.
What do I get in my first 24 hours?
As soon as you create your account, you get 24 hours of full access, so you can see exactly how everything works. Your calendar, the messages from the chat assistant on your website, your customer list and Vo are all right there and working. You can even make 1 estimate and 1 invoice, so you can see how easy it is. During your 24 hours, you can share your preview link with your customers too. After that, your website stays up with a banner that says it’s a preview, and you can keep testing the chat assistant while you decide. Once you make it yours, we connect your domain name (your website name address) and publish it, so your customers can find you on Google. And when you join within your 24 hours, you get $300 off your one-time setup fee.
Is the one-time setup fee refundable?
No. Your one-time setup fee covers all the work of getting everything set up for you: your website, the chat assistant on your website, your IntelliVo app, your business email, and connecting your domain name (your website name address). That’s why you get 24 hours of full access first, so you can see exactly how everything works before you decide.
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